ZinZuu Shipping Policy
Below is a streamlined Shipping Policy that removes all example rates and focuses on how each merchant sets their own terms. It still guides buyers on where to find shipping details and how to handle issues, without prescribing any specific costs or carriers.
ZinZuu Shipping Policy
ZinZuu Technologies Inc. is an online marketplace where each merchant controls their own shipping methods, rates, and timelines. Please review a merchant’s specific shipping terms before completing your purchase. Below is an overview of what to expect and how to address any shipping questions or issues.
1. Finding a Merchant’s Shipping Terms
- Every product page includes a Shipping & Delivery section beneath the product description. In that section, you will find:
- Processing Time: How long the merchant needs to prepare and dispatch your order (e.g., “Ships within 1–3 business days”).
- Carrier Options & Costs: The carriers the merchant offers and the corresponding shipping fees.
- Estimated Transit Time: The expected delivery window once the item ships (e.g., “5–7 business days via ground,” or “2–3 business days via expedited service”).
2. Domestic & International Shipping
- Domestic (U.S.):
- Merchants may offer various shipping options (e.g., ground, priority, express) with corresponding rates.
- Exact fees and delivery estimates will appear in the product’s Shipping & Delivery section.
- International:
- Some merchants ship internationally. Any applicable customs, duties, or import taxes are the responsibility of the buyer unless the merchant specifies otherwise.
- International transit times can vary by destination and customs processes—please refer to the merchant’s estimated delivery window.
3. Tracking & Shipment Confirmation
- Once your order ships, the merchant should provide a tracking number or shipment confirmation email.
- If you do not receive tracking information within the merchant’s stated processing time plus an additional 5 business days, please contact the merchant directly via the “Contact Seller” button on the order page.
- If the merchant does not respond or resolve your inquiry within 7 business days, email ZinZuu Support at support@zinzuu.com for assistance.
4. Lost, Stolen, or Damaged Packages
- Contact the Merchant First
- Provide your order number, shipping address, and any relevant photos of damaged goods or courier notes.
- The merchant’s shipping policy may outline how they handle lost or damaged items (e.g., replacement, refund, insurance).
- Escalate to ZinZuu
- If the merchant does not respond or resolve the issue within 10 business days, email support@zinzuu.com.
- ZinZuu will review shipment details and mediate communications between you and the merchant.
- ZinZuu is not responsible for damage or loss once the package is with the carrier but will facilitate the resolution process.
5. Return Shipping
- Return shipping costs are determined by each merchant’s separate Return Policy.
- Some merchants provide prepaid return labels; others require buyers to cover return shipping.
- Check the merchant’s Return & Refund section on the product page for details.
- To initiate a return, follow the steps outlined in our Return Policy.
6. Time Frames & Dispute Resolution
- Reporting Issues:
- If your order does not arrive within the merchant’s estimated delivery window, notify the merchant within 10 business days of the expected delivery date.
- Escalating to ZinZuu:
- If the merchant fails to respond or honor their stated shipping terms within 7 business days of your inquiry, email support@zinzuu.com.
- Account Reviews:
- ZinZuu may investigate accounts (buyer or seller) that exhibit unusual patterns of shipping complaints—such as more than three unresolved shipping disputes in 30 days or a return rate above 25% within 60 days.
- Depending on the investigation’s findings, ZinZuu may issue warnings, temporarily suspend accounts, or place holds on new orders.
7. Seller Responsibilities
- Clearly display shipping options, costs, and estimated delivery times on each product’s Shipping & Delivery section.
- Provide valid tracking numbers or shipment confirmations promptly.
- Honor your stated shipping terms (e.g., “Ships within 2 business days”).
- Respond to buyer shipping inquiries within 7 business days.
8. Buyer Responsibilities
- Review the merchant’s Shipping & Delivery section before making a purchase.
- Provide an accurate shipping address at checkout.
- Report any shipping issues or missing packages to the merchant within 10 business days of the expected delivery date.
- Keep tracking information and courier receipts until delivery is confirmed.
Need Help?
If you have questions about a specific merchant’s shipping policy or need assistance with a shipping issue, please contact ZinZuu Support:
support@zinzuu.com
Thank you for shopping on ZinZuu. We aim to make shipping as transparent and reliable as possible for both buyers and sellers.
